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FAQ


WEBSITE

How do I access my purchased products?

Upon purchase, the product is immediately available for download in a ZIP file. You can download this either from the link on your checkout page or from the download link emailed to you. Once your order at mononodes.com is finalized, you will receive an email with the subject line “Your order at mononodes.com is now complete.” This email will contain the secure link to download the product you’ve purchased. If you do not see this email in your inbox, please check your SPAM folder, as it may have been accidentally filtered there. The download page will provide a unique, secure link to the product you’ve purchased. As for our video courses, they become accessible immediately after your account is activated. You will have instant access to the pre-recorded videos. Please be reminded that these courses are available exclusively online and require a stable internet connection for access.

What is the process for receiving updates on a purchased product?

Updates for purchased products are automatically sent to the email address used during the original purchase. If you’re unsure whether you have the latest version, please visit the product page on our website. The latest version number of the DCTL files will be listed there, enabling you to compare it with your own version to ensure you have the most recent update. If you encounter any issues or have additional questions, please don’t hesitate to contact us.

What is your refund policy?

We cannot offer refunds for digital downloads. Please ensure that you have the correct software before purchasing. If you have difficulty installing or using these PowerGrades, please refer to the “How to Install” section before reaching out for support. Thank you.

What payment methods are available?

The following payment methods are available in our online shop:
– PayPal
– American Express
– Visa
– Mastercard

Which Countries Do You Sell To?

We currently offer our digital software products to the following countries:
Argentina, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Georgia, Greece, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Latvia, Lebanon, Lithuania, Luxembourg, Malaysia, Malta, Mauritius, Mexico, Monaco, Netherlands, New Zealand, Nigeria, Norway, Philippines, Poland, Portugal, Romania, Singapore, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Turkey, Thailand, United Kingdom (UK), Ukraine, United States (US), Uruguay, Vietnam.

If your country is not on this list, and you’re interested in purchasing our products, please don’t hesitate to email us. We’re always looking to expand our reach and would be happy to consider including your country in the future.


SOFTWARE LICENSE

Can I install the software on multiple PCs?

You’re permitted to install the software on multiple computers, as long as all installations are exclusively used by you, the individual licensee. This flexibility supports personal or commercial use across several devices, provided they’re operated solely by the licensee. However, please note that sharing the software with others, either through copying, distributing, or sublicensing, is strictly prohibited.


DISCOUNTS

Are discounts offered for bulk or bundle purchases?

At our store, we focus on fairness and simplicity in our pricing policy. To ensure every customer enjoys the same transparent and equitable shopping experience, we do not offer discounts on bulk purchases or bundles. Our approach is to maintain uniform pricing for each item, guaranteeing that all customers pay the same price regardless of the quantity they buy. This policy is a part of our commitment to uphold the trust and integrity of our shop. We understand that while bundle discounts are popular in some stores, our priority is to provide a straightforward and fair pricing structure for everyone.

Do you offer discounts for students or professors?

Understanding the complexities involved in verifying the status of students and professors across various countries and educational institutions, we acknowledge the challenge this presents. Such verification requires significant resources, advanced technology, and time, making it particularly challenging for small businesses like ours to implement a fair and accurate global validation system. Consequently, we are unable to offer specific discounts for students or professors at this time. Nonetheless, we are committed to offering competitive prices and great value to all our customers.

Are there any discount codes available for returning customers?

We’re grateful for your interest and loyalty to our products. As a part of our commitment to transparency and fairness, we currently do not provide discount codes, even to our returning customers. Additionally, we maintain a consistent pricing policy for all our products, ensuring every customer pays the same price, without the complexity of bundles or varying discounts. We understand this may be different from what some expect, and we appreciate your understanding on this matter.


GENERAL QUESTIONS

What is a PowerGrade?

A Powergrade in DaVinci Resolve is a sophisticated tool that comprises a series of nodes, each representing a unique color grading adjustment. This tool is designed to offer users an in-depth look into the grading process by making each adjustment in the node workflow transparent and easily understandable. The true strength of a Powergrade lies in its customizability, allowing users to modify any aspect of the grading to suit their specific needs or creative vision. What makes Powergrades particularly effective is their seamless integration into DaVinci Resolve’s native workflow. This integration ensures both consistency and stability in the color grading process, making Powergrades an invaluable asset for both learning color grading techniques and applying them efficiently in various projects.

What is a Node?

A node in DaVinci Resolve is a basic unit of color correction or visual effects. Think of it as a single step in your editing process, where each node applies a specific adjustment or effect to your footage. Nodes are arranged in a sequence, allowing for a flexible and customizable workflow. They are part of a non-destructive editing approach, meaning you can modify or remove a node without permanently altering the original footage.

What is a LUT?

A Look-Up Table (LUT) is a mathematical tool essential in video and image processing that transforms the color and tone of an image by altering its input RGB data. LUTs are versatile and serve different purposes. For instance, Viewing LUTs are used for converting log footage to more visually familiar Rec709 footage, making it easier to anticipate the final look. In monitor calibration, Calibration LUTs play a crucial role in adjusting displays for accurate color representation, ensuring what you see on the screen is true to the intended output. Film Emulation LUTs are popular for mimicking the aesthetic qualities of various film stocks, adding a cinematic flair to digital footage. On the creative front, Creative LUTs are instrumental in crafting a specific style or mood, aiding filmmakers and colorists in achieving their unique visual narratives.

What is a DCTL?

DaVinci Color Transform Language (DCTL) in DaVinci Resolve is a scripting language designed for creating custom color transformations and effects. It allows users, particularly colorists and technical directors, to write scripts that directly manipulate image data. DCTL scripts can be used for developing unique color grades and effects or for automating complex processes within DaVinci Resolve. An important aspect of DCTL is its ability to provide a user interface with elements like sliders, dropdown menus, and checkboxes. This interface gives users granular control over various manipulations, enhancing the flexibility and precision of color grading and image processing tasks in Resolve.

What is a DRFX?

Fusion Template Bundles, known as DRFX, are comprehensive collections of effects available in DaVinci Resolve, catering to both motion graphics and visual effects. These bundles are thoughtfully designed to balance ease of use with extensive customizability. Each effect within a DRFX bundle comes with adjustable parameters, allowing users to refine and tailor these effects precisely to their project’s needs. This adaptability means that whether you are working on a complex motion graphic or a subtle visual effect, DRFX formats provide the flexibility to seamlessly integrate these effects into your unique creative workflow, enhancing the overall quality and impact of your production.


TECHNICAL QUESTIONS

Will the products work with the free version of Davinci Resolve?

While most PowerGrades are compatible with the free version of DaVinci Resolve, features such as “Grain FX”, “Lens Distortion”, and “Halation” are exclusive to the Studio Version. DCTLs also require the Studio Version. However, Overlays, LUTs, and Generators work with both the Free and Studio versions. If you encounter issues with DCTLs, PowerGrades, Generators, or LUTs, please consult the “How to install” and “How to use” sections before reaching out for support.

How do I install PowerGrades, DRFX, DCTLs & LUTs?

For installation instructions, visit this page.

Which Operating Systems are supported?

PowerGrades, Generators, LUTs, and Overlays use native DaVinci Resolve tools and effects. They are compatible with all operating systems that can run Blackmagic DaVinci Resolve 17.4 and above, including macOS, Windows, and Linux. However, some FX tools like “Film Grain” and DCTLs are only supported in DaVinci Resolve Studio. DCTLs also require the Studio Version.


SUPPORT

Need Support?
Here’s How.

When you need support, remember to include your order number in your email. This will help us assist you more efficiently. We aim to respond to all queries within 24 hours. However, if you don’t receive a response after three days, please don’t hesitate to send a follow-up email. We’re here to help! Contact us at stefanATmononodesDOTcom.